SHIPPING AND PROCESSING TIME

We process and ship orders from our Nashville studio Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 3-5 business days, unless otherwise noted. Production time for custom/handmade and pre-order pieces will take up to 10 days. Your order is charged at the time that your order is placed online. When your order ships, we will send a shipping confirmation email with tracking information.

SHIPPING & HANDLING

We typically ship USPS Priority Mail within the US. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships.

INTERNATIONAL SHIPPING
Prices are displayed in US dollars, and are exclusive of taxes. All shipping costs, sales tax, and customs duty (where applicable) will be included in the final purchase price during the Order Review section of Checkout.

Your order should ship 3-5 days after order is placed online. If you are ordering a custom designed or engraved piece, please allow 10 days for production. You may use the contact box on the "connect" page to email and check on your order.

You will be emailed a tracking number once your order is ready for shipment.

EXPEDITED SHIPPING

We only offer expedited shipping via FEDEX within the Continental US. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses. Rural domestic addresses may require one or more additional days to deliver. We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier. Please note that an expedited shipping method will not change the processing time for any personalized or pre sale orders.

RETURNS

Exchanges are welcome, or store credit; however we don’t accept returns. Due to the sanitary nature of the product, all jewelry is non-returnable or refundable.

All merchandise that is on sale or that was purchased at a discount is not eligible for an exchange or store credit.

All other merchandise is returnable for exchange or store credit within 10 days of receipt, prior to contacting us.

Please contact us for a returns authorization number AND authorization to return. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages. Return postage must be paid by customer.

You will receive an email notification from elle a jay when your store credit refund has been processed.

Additional questions or concerns? Use the CONNECT page below to email us.