SHIPPING | RETURNS | REFUNDS | EXCHANGES
SHIPPING AND PROCESSING TIME
We process and ship orders from our Southern California studio Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 3-5 business days, unless otherwise noted. Production time for custom/handmade and pre-order pieces will take up to 10 days. Your order is charged at the time that your order is placed online. When your order ships, we will send a shipping confirmation email with tracking information.
SHIPPING & HANDLING
We typically ship USPS Priority Mail within the US. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships.
Prices are displayed in US dollars, and are exclusive of taxes. All shipping costs, sales tax, and customs duty (where applicable) will be included in the final purchase price during the Order Review section of Checkout.
Your order should ship 3-5 days after order is placed online. If you are ordering a custom designed or engraved piece, please allow 10 days for production. You may use the contact box on the "connect" page to email and check on your order.
You will be emailed a tracking number once your order is ready for shipment.
We only offer expedited shipping via FEDEX within the Continental US. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses. Rural domestic addresses may require one or more additional days to deliver. We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier. Please note that an expedited shipping method will not change the processing time for any personalized or pre sale orders.
Customized jewelry is not returnable.
All merchandise that is on sale or that was purchased at a discount is not eligible for a return or exchange. This includes all customized pieces.
Other forms of jewelry may be returned within 5 days of receipt. The returned merchandise must be unworn, unused and in the complete original packaging.
All other merchandise is returnable for exchange or refund within 10 days of receipt.
Please contact us for a returns authorization number AND authorization to return. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages. Please send all returns to:
elle a jay
Attn: Returns Dept.
28492 Airoso Street
Rancho Mission Viejo, CA 92694
You will receive an email notification from elle a jay when your store credit refund has been processed.
Additional questions or concerns? Use the CONNECT page below to email us.