Refund policy

RETURNS/REFUNDS

We accept returns for eligible items within 5 DAYS OF THE RECEIPT OF SHIPMENT FOR STORE CREDIT. The returned merchandise must be unworn, unused and in the complete original packaging. EXCEPTIONS: All merchandise that is on sale or that was purchased at a discount is NOT eligible for a return or exchange. This includes ALL customized pieces.

Please contact us for a return authorization numbers AND authorization to return. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages. Please send all returns to:

Elleajay.com
Attn: Returns Dept.
28492 Airoso Street
Rancho Mission Viejo, CA 92694