FREQUENTLY ASKED QUESTIONS

CUSTOM, PERSONALIZED PIECES

All handmade, custom personalized pieces are made-to-order and are final sale. You may not cancel or change your order after it’s submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 7-10 business days. If you have questions about your custom piece, please email elleajayshop@gmail.com.

WHAT IS YOUR JEWELRY MADE OF?

Our accessories are hand-crafted using a variety of quality materials, including semi-precious stones, glass, resin, acrylic, 12K-18K gold, rhodium plating, Swarovski crystals and rhinestones, sterling silver and brass. Our jewelry is nickel free (which causes most skin allergies), and our earrings are hypo allergenic.

HOW SHOULD I CARE FOR MY JEWELRY?

To keep your jewelry at their best, please do not shower in them (this mainly includes plated items such as chain). Avoid contact with includes lotion, sunscreen, and perfume. Also do not swim in the ocean or a pool in your costume jewelry. Sterling silver chain may be dipped in a sterling silver solution. Do not dip semiprecious stones in a cleaner, and make sure to wash off any jewelry cleaner immediately with warm water and even dish soap. Dry thoroughly.